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Non-Product Related Assistance
Request for existing cases, user IDs, Portal navigation support and more
Request for existing cases, user IDs, Portal navigation support and more
Join Live for Troubleshooting Joule in SAP S/4HANA Cloud Private Edition: A Guide for Administrators
Learn how to troubleshoot and resolve Joule issues faster on SAP S/4HANA Cloud Private Edition with practical tools, demos, best practices, and more.
Register now for the live session on July 22 ➜ Registration page
*Make sure you are logged in with your S-user or S-user email address
Join us in a multiday training session to discover everything you need to know about delta capabilities in SAP S/4HANA Finance.
We have two sessions upcoming in July, with additional dates throughout the year.
More in this blog post: SAP Community blog
Expert-guided Implementation: Territory Management for SAP Sales Cloud, Version 2
Discover how to build sales territories that perform. Our new Expert-guided Implementation (EGI) session provides strategic guidance on territory design and management, technical readiness for SAP Sales Cloud, Version 2, and hands-on experience using your own test tenant and master data.
Included with SAP Enterprise Support as part of the Foundational Success plan.
📅 July 28–29, 2026 | Additional sessions available
Learn more and sign up: link
The best customer journeys feel effortless. Yet many organizations are still navigating unclear success paths, and growing complexity in their cloud landscape.
Looking forward to the conversations about how proactive services and support can drive faster adoption, stronger outcomes, and lasting customer success.
Register Now https://www.sap.com/germany/events/connect.html
Features in Focus webinars is proud to present a new webinar with the SAP Business Network for Logistics team with a focus on shipper onboarding for freight collaboration.
Learn step-by-step how to create a subaccount in SAP Business Technology Platform, establish trust configurations, and subscribe to the required services to enable the shipper tenant.
The session will also show how to access and begin using the shipper environment after setup.
By the end, you will understand the prerequisites, including required permissions and account access, and be able to carry out the onboarding and configuration process confidently.
Get registered here: https://support.ariba.com/item/view/203705
Explore Joule in SAP for Me!
With Joule you can now work smarter and faster directly within your SAP for Me portal. Find everything you need about access and features.
Get access here: https://me.sap.com/home
Try Joule today and experience a smarter SAP for Me!
AI has Fundamentally Changed Enterprise Support
AI is redefining enterprise support from a reactive break-fix function to a strategic business enabler.
With predictive diagnostics, intelligent automation and real-time insights, organizations can identify and resolve issues before they impact operations.
Discover why support is becoming a key driver of business value and operational resilience: here
SAP is taking intelligent support to the next level!
With Joule integrated in SAP for Me, users now enjoy an AI-powered portal for effortless product and support access.
No more searching through menus—just ask, find, and act instantly.
Read the article to find out more here
How SAP's Foundational Success Plan drives measurable customer value
The new IDC white paper shows how SAP's Foundational Success Plan, included with every SAP cloud solution and centered around SAP Enterprise Support, helps customers realize faster value, strengthen business continuity, and achieve measurable ROI.
The study highlights tangible outcomes, including reduced incident management effort, higher end user productivity, improved security efficiency, and additional net revenue per year.
Explore the study to learn more: link
What if support could solve issues before they happen?
In this episode of ASUG Talks, learn how agentic AI is reshaping SAP support—making it more proactive, intelligent, and resilient.
Key takeaways:
• Where SAP support is headed in 2026
• How AI is driving innovation behind the scenes
• Why it matters for business resilience
Tune in: Link Podcast
Value-Centered Support: Beyond the Mechanics of Response, Toward a Results-Driven Mindset
What do customers actually care about: closed tickets or business outcomes?
In this article, Stefan Steinle challenges the traditional support model built around speed, efficiency, and ticket resolution. The argument is simple but powerful: support should not just solve issues — it should help customers realize value.
From finance and supply chain operations to complex go-live scenarios, the piece highlights why end-to-end orchestration, shared accountability, and outcome-driven thinking are becoming critical in enterprise support.
Read the article to learn more about why outcome-driven support is becoming a defining factor in customer value delivery.
Joule in SAP for Me marks a major milestone in SAP's journey to deliver a simpler, smarter, and more intuitive experience. It's more than a feature release — it is a transformation in how customers interact with SAP for Me. By leveraging conversational and agentic AI, Joule introduces a new way of working — one that prioritizes ease, speed, and personalization.
Read the SAP Community blog and learn more: Celebrating the Successful Launch of Joule in S... - SAP Community(opens in new tab)
Join the SAP Enterprise Support Advisory Council (ESAC) for hands-on support for your ongoing projects, early access to new services, and influence on future offerings.
As part of our continued support, two new workstreams are now available to guide customers through the SAP Activate methodology for SAP Transportation Management and SAP Extended Warehouse Management (supply chain management). In addition, five workstreams remain open to new customers: focusing on security optimization for SAP S/4HANA Cloud Public Edition, enabling successful migration of integration scenarios to SAP Integration Suite, and ensuring deployment readiness for business transformation management solutions.
A new SAP for Me feature brings value map knowledge base resources together in one place, delivering personalized learning recommendations based on your purchased products.
Start exploring: https://community.sap.com/t5/enterprise-resource-planning-blog-posts-by-sap/get-the-sap-enterprise-support-guidance-you-need-in-sap-for-me/ba-p/14365212
Stefan Steinle, EVP and Head of Global Customer Support, welcomes you to SAP Support.
To complete your support tasks or to get support from SAP, log into SAP for Me. Find communication channels, Real-Time Support tools, AI-powered services and support resources available to you, whenever you need our assistance.
SAP wins best support websites award!
SAP again sets the standard in customer support innovation, with SAP for Me recognized for its AI-powered features, personalized user experience, and seamless support services. Proud to be honored by the ASP!